FAQS
ORDERS & RETURNS
How long will it take to receive my order?
Please allow 24-48 hours for your order to process and be shipped. Once shipped, it typically takes 2-4 business days for your order to arrive depending on the carrier and other circumstances.
Double B is not responsible for items lost or damaged in transit. For any questions, please feel free to email us as orders@doublebboots.com.
Can I pick up my order in person?
We do offer pick-ups at our office in Pontotoc, MS. For inquiries about this, please email appointments@doublebboots.com. All orders online are shipped directly to your provided address.
What is your return policy?
We offer a 14-day return and exchange policy. Items must be in their original condition, unworn, and with all original packaging.
How do I return or exchange my order?
To start a return or exchange, please download the return form and email it to orders@doublebboots.com. You’ll need your order number and email address. Please place a copy of the return form in the returned package.
Please ship all returns to the below address:
Double B Boot Company, P.O. Box 515, Randolph, MS 38864
Double B is not responsible for shipping returns.
Can I order custom boots?
While we do not offer custom boots, you can add customization to your boots. There is an option online for you to add custom branding to your pair. However, once branded they are not able to be returned. Contact us directly for more information or if you are looking for more specific branding.
BOOT QUALITY:
Where are Double B Boots made?
Our boots are crafted in a small, family-owned factory in Leon, Mexico where every pair is carefully handmade with attention to detail. We take great pride in where and how our boots are made. One of our favorite parts of Double B is our relationships with our partners, employees, and the experiences we share.
Double B Boot Company was founded by Benjamin Bowen who is a part of a fourth generation farming family. When Benjamin decided to start Double B Boot Company, his friend Gilbert, who has worked on their family farm for over thirty years and grew up in Mexico, volunteered to travel with Benjamin to begin his journey with Double B Boot Company. The rest is history.
The color of my boots or leather goods looks slightly different than in photos. Is that normal?
Yes, slight color variations are normal. Each pair is made from authentic leathers, and no two leathers are exactly alike. This makes every pair of boots unique in texture, grain, and color, particularly with exotic leathers.
How do your boots fit?
Our boots run true to size. However, when ordering boots, remember that the correct fit of a boot allows for a small slip in the heel to prevent rubbing. You want your boots snug but also room for a slight slip in the heel.
Do you offer wide boots?
Yes, we offer wide sizes in our men’s boots. Our men’s boots come in D (regular) and EE (wide) sizes. Check the product page or contact customer service for more information on available widths.
CORPORATE GIFTING:
Do you offer corporate gifting options?
Yes, we offer corporate gifting options! Double B Boots make for a unique and memorable gift for your clients, employees, or business partners. Contact us at orders@doublebboots.com for bulk order details to suit your gifting needs.
Can I personalize boots for corporate gifts?
Absolutely! We offer customization options for corporate gifts, including personalized branding on boots. Reach out to us to explore how we can create a tailored gifting experience for your company.
WHOLESALE
Do you offer wholesale opportunities for Double B Boots?
Yes, we do offer wholesale opportunities in select stores and regions! If you're interested in carrying Double B Boots in your store, please contact us at orders@doublebboots.com for more information on pricing, minimum order quantities, and partnership details.
How can I apply to become a wholesale partner?
To apply for a wholesale partnership, simply fill out our Wholesale Inquiry Form on our website or email us directly. We’ll review your application and get back to you with the next steps.